SHIPPING POLICY

How long will it take for the order to reach me?

  • Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 5-6 days for domestic orders and 12-15 days for international orders to reach you.
  • If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

  • We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please call us on 9818390707 or write to us at comand we will try our best to resolve your issues.

My order has been shipped. Can I track it?

  • For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • If we are unable to fulfil the order in 20 days due to any reasons, it shall be cancelled.
  • Prepaid express shipping orders take upto 3 business day with additional shipping of Rs300. Please call us between 12 to 6 PM
  • We take 10-15 working days to ship international orders from our end.

 How are orders packaged?

  • We go an extra mile to make sure you receive your order in top-notch condition. Each item is wrapped in sturdy packaging so that it stays free from any physical damage. So far, Abigail has received minimal complaints about damaged items due to packaging.

Can I modify the shipping address of my order after it has been placed?

  • Yes, you can change the shipping address before we have processed (shipped) your order, by contacting our customer support team at  9818390707
  • In case, your product is already shipped and you wish to change the address, we will have to reship your order again to a different address which will charge you INR 150.